- About www.sleeper-supplies.co.uk
- Why should I Buy from www.sleeper-supplies.co.uk?
We remain one of the most competitive companies within our industry and are one of the few companies to offer free delivery to many areas, subject to a minimum order value.
Our 23 year reputation is such that we have supplied railway sleepers to a large section of eminent customers like the BBC Groudforce team, Better Gardens, The Belfry and Royal Brikdale Golf Club, the list is simply endless.
Our combination of high quality railway sleepers that represent great value for money, offered in tandem with our high levels of customer service means we are confident that you won't be disappointed.
- Why should I Buy from www.sleeper-supplies.co.uk?
- Ordering
- How do I Buy Online?
www.sleeper-supplies.co.uk offers an easy to use E-commerce website. To make your purchase you can follow the simple steps below:
- Select the product and the quantity desired
- Add to basket
- Depending upon price of the order, either choose the correct branch for collection or enter the specific postcode that you wish the products to be delivered, then proceed.
- Advance to checkout where either returning customers can enter their account details, or new customers can create a new account.
- Once you have signed up you can enter your payment details as well as confirming your delivery and invoice address.
- Finally you can submit your order to www.sleeper-supplies.co.uk for processing
- How is my Order Processed?
Stage 1 - Upon placing your order you will be sent a confirmation E-mail to the address you have supplied us (Please ensure you input your E-mail address correctly). This will confirm products ordered.
Stage 2 - Upon submitting your order, your local branch will view the details and process as required, which will include contacting you if any queries arise. Upon final processing of your order, you will be sent a second E-mail (Normally within 2 working days, but we do try to respond faster) detailing supplying branch, delivery date & relevant contact numbers. If at this stage you would like to discuss delivery details further, please call 0800 093 2908 (Phone Lines open from 7.30 to 5.00).
- How Secure is the Website?
The security of sleeper-supplies customers is of the up most importance to us. We currently use Sage Pay to process payments as they are level 1 PCI DSS compliant and they are an active member of the Payment Card Industry Security Standards Council, so you can be confident that your data is safe when you buy from www.sleeper-supplies.co.uk.
- What Forms of Payment do you Accept?
We accept payment by most debit & credit cards (excluding American Express & Diners Club) over the Internet, but additionally can offer alternative payment methods if necessary. If you would like to discuss this please call us on 0800 093 2908. (Phone Lines open from 7.30 to 5.00)
- Can I Return an Order from www.sleeper-supplies.co.uk
Should you wish to return goods for any reason you have the right to do so within 7 working days of receiving goods. The full cost of the goods and the initial postage costs if applicable will be refunded to the original credit/debit card.
- Where can I View the Terms and Conditions?
- I Can't find an Answer to my Question?
If you require further information please call us on 0800 093 2908 (Phone Lines open from 7.30 to 5.00) or fill in our contact us form found in the 'Contact Us' tab and we will help you.
- How do I Buy Online?
- Delivery and Collection
- Where do we Deliver to?
www.sleeper-supplies.co.uk currently delivers to a large percentage of South East England, directly from our branches. Counties covered include Sussex, Surrey, Hampshire, Berkshire, Cambridgeshire, London & also parts of Lincolnshire, Leicestershire, Northamptonshire, Hertfordshire, Buckinghamshire, Oxfordshire, Essex and Kent.
- Where are our Goods Unloaded?
www.sleeper-supplies.co.uk offer kerb side delivery and will normally place the goods on driveways where possible. It is at the discretion of the driver to move goods elsewhere, if it is deemed appropriate.
- What Vehicles are used to Deliver www.sleeper-supplies.co.uk products?
www.sleeper-supplies.co.uk currently deliver our large range of our Railway Sleepers products from seven fully stocked branch outlets, using a transport fleet consisting of 7.5 Tonne trucks, 16 Tonne Crane self offloading lorries and transit pick ups.
- When can I Expect Delivery?
As part of our order processing you will be sent an E-mail within a two working days of placing your order, which details a delivery date. (Most orders are processed quicker.)
We aim to deliver on average within 4 working days. This means sometimes you will get your order faster and sometimes it may be longer, as this can fluctuate according to delivery area, stock levels and seasonal demand.
- What are you your Current Delivery Timescales?
We normally aim to deliver within 4 working days, but due to extra demand near bank holidays and seasonal holidays such as Easter, this period can be longer. For further information please feel free to call us on our free phone number 0800 093 2908. (Phone Lines open from 7.30 to 5.00)
- Can I Collect?
Yes of course, we would love you to come and visit us and collect your goods. Collections from our premises are available Mon - Fri, 7.30 - 5.00.
- What are your Opening Hours?
We are open 7.30 to 5.00 Monday to Friday and 8.00 to 12.00 on Saturdays.
We are happy to serve both Retail & Trade Customers during these periods.
Please call us on 0800 093 2908 to find your nearest branch. (Phone Lines open from 7.30 to 5.00)
- Sleeper-supplies Locations
Henfield Branch
Brookfields Farm
Bramlands Lane
Woodmancote
Henfield
West Sussex
BN5 9TL
Phone: 0800 093 2908Guildford Branch
Unit 1
AVS Trading Park
Chapel Lane
Milford
Surrey
GU8 5HU
Phone: 0800 093 2908Lewes Branch
Southdown Works
Laughton Road
Ringmer
Lewes
East Sussex
BN8 5PN
Phone: 0800 093 2908Rudgwick Branch
Brookside Rural Park
Church Street
Rudgwick
West Sussex
RH12 3AH
Phone: 0800 093 2908Peterborough Branch
Padholme Road East
Eastern Industry
Peterborough
Cambridgeshire
PE1 5XL
Phone: 0800 093 2908Wokingham Branch
Unit 3
Warren Farm,
Forest Road
Wokingham
Berks
RG40 5QY
Phone: 0800 093 2908Harlow Branch
Unit 1
Latton Priory Farm
London Road
Harlow
CM17 9LH
Phone: 0800 093 2908(Visitors by appointment only)
Administration Office
Sleeper-supplies.co.uk,
Unit 1, The Courtyard,
Pondtail Farm,
Buckbarn, West Grinstead,
West Sussex, RH13 8LN.
Phone: 0800 093 2908
E-mail: customerservices@sleeper-supplies.co.uk
Registered No: 2818962.
VAT Registration: 620674062.
- Where do we Deliver to?
- Products
- Cutting Service?
www.sleeper-supplies.co.uk have workshop facilities at most of our sites. This means we can cut timber on site, but a cutting service is offered on a limited basis. It is at the discretion of the branch manager as to whether a cutting service can be offered and if it is possible a charge is normally applied.
For further details please contact us on 0800 093 2908 (Phone Lines open from 7.30 to 5.00)
- What's your Most Popular Product?
Our most popular railway sleeper is the 2.4M new softwood railway sleeper. This type of wooden railway sleeper is made from Pine or Spruce. They are pressure treated with a preservative, which is environmentally friendly.
Approximate weight is 50kg
Product Size: (2.4m x 200 x 100)
Excellent quality as you would expect, these new railway sleepers are used for all types of landscaping purposes.
- What Types of Fixings do you have for Hardwood Sleepers?
We have a variety of fixings and sizes ranging from Timberlok for use with hardwood products. The fixings are great for fixing sleepers together. Additionally the fixings are of high quality steel to power through Hardwood & Softwood Timber Railway Sleepers.
Sizes available:
Timberlok landscape screw 200m product size 12
Timberlok landscape screw 200m product size 50
Timberlok landscape screw 250m product size 12
Timberlok landscape screw 250m product size 50 - What Type of Fixings do you have for Softwood Sleepers?
We have a variety of fixings and sizes ranging from Carpenters Mate for use with Softwood products. Carpenters Mate Landscape Screws are great for joining softwood railway sleepers together quickly without pre-drilling using an electric drill or screw driver. A Free Driver bit is supplied in each pack.
Additionally the fixings are of high quality steel to power through Hardwood & Softwood Timber Railway Sleepers.
Sizes available:
Carpenters Mate Landscape Screws 90mm pack of 100
Carpenters Mate Landscape Screws 140mm pack of 100
Carpenters Mate Landscape Screws 190mm pack of 100
Carpenters Mate Landscape Screws 240mm pack of 100 - Second-Hand Sleeper Information?
Our second hand railway sleepers are of good quality with few defects. These railway sleepers are Hardwood with a creosote treatment, which means they are particularly suitable for use with ground contact. This means second hand railway sleepers are used for all types of landscaping projects such as retaining walls, steps and fencing. Other popular uses for reclaimed railway sleepers are in the garden in raised beds, kerbing and edging.
Please note that these railway sleepers are treated with Creosote. This should not be used when frequent skin contact may occur.
- Cutting Service?